The refundable security deposit (₹1000 for an ONU, ₹2500 for a dual-band router) is refunded, minus 18% GST, within 45 days of service termination and equipment return — provided the customer has been associated with the company for more than one year. Deposits are not refunded if equipment is not returned or is returned damaged beyond normal wear.
Recharge payments (for a new billing cycle) are generally non-refundable once the cycle has started, except where required by law or at PNL Fibernet's discretion in cases of extended service unavailability caused by us.
If you cancel before installation has taken place, any amount paid (excluding non-recoverable costs already incurred) will be refunded within a reasonable timeframe.
You may cancel an active connection at any time by contacting support. Unused portions of a prepaid cycle are not automatically refunded but may be considered on a case-by-case basis.
Approved refunds are issued to the original payment method (UPI/bank transfer for online payments, or arranged directly for cash payments) within a reasonable processing time.
To request a refund or ask about a specific case, contact us at +91 90118 65581 or via the contact form on our website.